Good customer service

Thank goodness the heat has returned.

Today it was about 32 degrees and very pleasant.  I went swimming a few times - after gardening for a while it was good to jump in and cool down.

I experienced some good customer service today.  At least I'm scoring it that way.  Last year we had the last of our back lawn replaced by artificial grass because with the long drought here in Canberra most of the grass had died off and we're not allowed to water it to keep it alive.  The dams are slowly filling up again, but the government here is pushing its "water conservation" idealism so hard that even if the dams are full again I'm sure they'll have some other excuse for forcing us to save water.  They have increased the price of water already because we weren't using as much so they weren't collecting as much tax.

And this idiot Prime Minister of ours wants to add a new Carbon Tax to everything we buy or use in order to .... well, we're not exactly sure ... but it seems that we should be penalised for generating carbon dioxide and we should encourage all our manufacturers to relocate overseas.  But of course our largest polluters should be exempt.  Presumably the government will also impose a tariff on goods produced by countries without a carbon tax to keep a "level playing field".  But I bet they don't.  Should we plan to shut down a few coal-fired powerstations and replace them we non-polluting nuclear ones?  "Oh no", they say.  "Let's wait for 'clean coal' solutions to be worked out in the next 20 years or so".

Anyway, back to the good customer service story.

After my morning swim, I noticed that the artificial grass had become flattened in the main walkways.  The folks who laid the grass said that sometimes they add some rubber fill to the grass to help the blades remain upright, but that our grass was a new design and probably shouldn't need it.  So at about 9:30am I emailed them and asked if they could drop by sometime and give us some of the rubber to add to the grass.  I went upstairs and had a shower, and by the time I got downstairs, probably around 10am, the grass folks were already there lifting the grass pile and adding the rubber.

That's what I call customer service.

You can contact them at --> www.keepingitgreen.com.au

I think that they've earned a free endorsement.